The Georgia Municipal Association’s (GMA) Emily Davenport and Artiffany Stanley (Member Service Consultants) conducted a customer service training at Reidsville City Hall on October 27. Several cities participated in this training as close as Collins, Vidalia, and Twin City, and as far as Cochran, Georgia, as well as other cities. Twenty-eight attended, including eight employees from Reidsville. The agenda presented several vital subjects for discussion in the customer service sector, such as customer service policies, public sector customer service, effective communication, and use of technology.
This course focused on providing local government “service” and meeting customer expectations through professionalism, best practices, technology, and other resources. Participants learned about tools, solutions, and current trends for problem solving. Also, the course addressed internal control and how cities can address vulnerabilities in the workplace.
Mayor Colwell and the City Council were excited to host this training event and will continue to pursue educational opportunities for the staff and council.